ConfigTicket

Sample shape for ConfigTicket.

Sample shape for ConfigTicket.

Sample JSON

Copy, edit, paste. Server-set fields (id, created, tenantId, …) are omitted from the example — they’re populated by the server on response.

{
  "name": "Example name",
  "mailboxId": "<mailbox_id>",
  "containerId": "<container_id>",
  "processId": "<process_id>",
  "ackTemplateSubject": "example",
  "ackTemplateBody": "example",
  "replyTemplateSubject": "example",
  "replyTemplateBody": "example",
  "startFrom": "2026-04-29T14:30:00Z",
  "startFromUid": 0,
  "domainList": [
    "example"
  ],
  "domainListType": "<ticket-domain-list-type>"
}

Fields

Field	Type	Required	Notes
entity	string • nullable	Server-set	Set by the server. Read-only on writes.
name	string	Required
mailboxId	string	Required
containerId	string	Required
processId	string	Required
ackTemplateSubject	string	Required
ackTemplateBody	string	Required
replyTemplateSubject	string	Required
replyTemplateBody	string	Required
startFrom	string (date-time)	Required
startFromUid	integer	Optional
domainList	array<string>	Optional
domainListType	TicketDomainListType	Optional
tenantId	string	Server-set	Set by the server. Read-only on writes.
id	string	Server-set	Set by the server. Read-only on writes.
created	string (date-time)	Server-set	Set by the server. Read-only on writes.
createdBy	string	Server-set	Set by the server. Read-only on writes.
updated	string (date-time)	Server-set	Set by the server. Read-only on writes.
updatedBy	string	Server-set	Set by the server. Read-only on writes.
deleted	boolean	Server-set	Set by the server. Read-only on writes.

Used by

Request body

• POST /api/mail/ticketing
• PUT /api/mail/ticketing/{id}

Response body

• GET /api/mail/ticketing/{id}
• GET /api/mail/ticketing

CLI

ekso mail-ticketing — see the command branches page for available verbs. Body for create / update verbs typically passed via --data @file.json matching the sample JSON above.