> ## Documentation Index
> Fetch the complete documentation index at: https://ekso.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# ConfigTicket

> Sample shape for ConfigTicket.

Sample shape for `ConfigTicket`.

## Sample JSON

Copy, edit, paste. Server-set fields (`id`, `created`, `tenantId`, …) are omitted from the example — they're populated by the server on response.

```json theme={null}
{
  "name": "Example name",
  "mailboxId": "<mailbox_id>",
  "containerId": "<container_id>",
  "processId": "<process_id>",
  "ackTemplateSubject": "example",
  "ackTemplateBody": "example",
  "replyTemplateSubject": "example",
  "replyTemplateBody": "example",
  "startFrom": "2026-04-29T14:30:00Z",
  "startFromUid": 0,
  "domainList": [
    "example"
  ],
  "domainListType": "<ticket-domain-list-type>"
}
```

## Fields

| Field                  | Type                                                                    | Required     | Notes                                   |
| ---------------------- | ----------------------------------------------------------------------- | ------------ | --------------------------------------- |
| `entity`               | string • nullable                                                       | Server-set   | Set by the server. Read-only on writes. |
| `name`                 | string                                                                  | **Required** |                                         |
| `mailboxId`            | string                                                                  | **Required** |                                         |
| `containerId`          | string                                                                  | **Required** |                                         |
| `processId`            | string                                                                  | **Required** |                                         |
| `ackTemplateSubject`   | string                                                                  | **Required** |                                         |
| `ackTemplateBody`      | string                                                                  | **Required** |                                         |
| `replyTemplateSubject` | string                                                                  | **Required** |                                         |
| `replyTemplateBody`    | string                                                                  | **Required** |                                         |
| `startFrom`            | string (date-time)                                                      | **Required** |                                         |
| `startFromUid`         | integer                                                                 | Optional     |                                         |
| `domainList`           | array\<string>                                                          | Optional     |                                         |
| `domainListType`       | [`TicketDomainListType`](/data-model/constants#ticket-domain-list-type) | Optional     |                                         |
| `tenantId`             | string                                                                  | Server-set   | Set by the server. Read-only on writes. |
| `id`                   | string                                                                  | Server-set   | Set by the server. Read-only on writes. |
| `created`              | string (date-time)                                                      | Server-set   | Set by the server. Read-only on writes. |
| `createdBy`            | string                                                                  | Server-set   | Set by the server. Read-only on writes. |
| `updated`              | string (date-time)                                                      | Server-set   | Set by the server. Read-only on writes. |
| `updatedBy`            | string                                                                  | Server-set   | Set by the server. Read-only on writes. |
| `deleted`              | boolean                                                                 | Server-set   | Set by the server. Read-only on writes. |

## Used by

### Request body

* `POST /api/mail/ticketing`
* `PUT /api/mail/ticketing/{id}`

### Response body

* `GET /api/mail/ticketing/{id}`
* `GET /api/mail/ticketing`

### CLI

`ekso mail-ticketing` — see the [command branches](/cli/branches) page for available verbs. Body for create / update verbs typically passed via `--data @file.json` matching the [sample JSON](#sample-json) above.